Drake Business Services Asia

Target Country: Philippines

  • Team Lead Dispatcher

    Country: Philippines

    City/Suburb: Makati

    Work Type: Full time

    About the Role

    Drake Business Services Asia is a leading provider of managed services in the Philippines, helping our clients to focus on what they do best.

    We’re looking for a highly motivated Team Lead Dispatcher who will be responsible for the overall supervision and monitoring of all external messenger employees assigned in the logistics operations. This role will be responsible for communicating company goals, deadlines to team, and safety practices; motivating team members and assessing performance; providing help to management and keeping management updated on team performance; and communicating concerns and policies among management and team members.

    Why Join Our Team?

    We value our team members and are committed to fostering your career aspirations. We offer:

    • Opportunities to work within leading international brands
    • Ongoing training and support to continually grow your skills and abilities
    • Strong career growth opportunities
    • Employee recognition and reward program
    • Future opportunities to transfer to other prestige clients

    Required Skills, Qualifications & Attributes

    To be successful in this role, the ideal applicant will possess the following attributes and qualifications:

    • Bachelor’s degree in any field, preferably in supply chain management
    • At least 2 years’ work experience in courier or mailroom operations
    • Good verbal and written communication skills: Should be able to communicate effectively with colleagues, clients and the management to avoid errors in providing information
    • Good organizational skills: Able to arrange work schedule and mailroom activities in such a way that will promote job efficiency
    • Computer-savvy: Experienced in MS Office and mailroom applications
    • Strong analytical and planning skills
    • Detail-oriented
    • Ability to multitask: Can take on various tasks at the same time
    • Works independently: Ability to plan and manage work with minimal supervision
    • Ability to work under pressure: Should be able to handle the pressure that comes with the job. Ability to plan and manage work under time constraints

    Responsibilities

    Your day-to-day duties will include the following:

    Logistic Operations

    • Overall monitoring of activities and performance of all messengers and ensure that contracted service levels are attained in the logistics at all time
    • Conduct operations meeting with the staff
    • Dispatch messengers for all DBSA sites for reliever and ad-hoc members
    • Conduct investigation on reported incidents and violations
    • Consolidate incident reports from employees and submit validated report to account lead, account officer, operations manager
    • Recommend disciplinary action for any violation committed against company policies and logistics procedures

    Workforce Planning

    • Identify critical and non-critical roles. Implement cross-training.
    • Implement DBSA attendance policy strictly. Monitor staff attendance and coordinate with Site Leads for reliever deployment.

    Administrative task

    • Perform administrative and office support activities for management
    • Consolidate report for submission to main office
    • Ensure that all records, files, and documents related to logistic operations are kept in a secure manner
    • Handle resource/supplies allocation and ensure that resources needed in the logistic is sufficient, utilized and well maintained
    • Consolidate, validate and submit reimbursements, DTR, and the like to main office
    • Prepare and submit validated reports in a timely manner (daily, weekly and monthly)

    Training and Staff development

    • Schedule coaching and one-on-one with staff supervised
    • Proposed staff development/training to be reviewed and approved by DBSA Management
    • May conduct training among staff with the help of account manager and operations/support team

    Ad-hoc Tasks

    • Perform ad-hoc activities that will be assigned from time to time
    • Complete special assignment as assigned by team lead and/or operations manager

    Feel free to apply even if you don’t fully satisfy these requirements – we’ll be in touch to discuss whether you’re a good fit for either this position, or a similar role with Drake Business Services Asia.

    How to Apply

    If this role sounds like you, please click on the “Apply” button and submit your resume today!

    If you are not successful in this position, your details will be stored in our database. In the future, we may contact you for similar roles that align with your skillset and experience.

    About Drake Business Services Asia

    Drake Business Logistics is a leading Philippine-based managed services provider, offering complete outsourced management of non-core support functions to deliver measurable cost reductions and efficiency improvements.

    Working alongside our global partners in six countries across the Asia-Pacific region, we empower our clients to focus on their core business, reassured that their support services are in the hands of an industry expert.

  • HR Generalist

    Country: Philippines

    State/Territory: Makati

    Work Type: Full time

    About the Role

    Drake Business Services Asia is a leading provider of managed services in the Philippines, helping our clients to focus on what they do best.

    We’re looking for a highly motivated HR Generalist who will oversee and support the full spectrum of human resources functions within the organization, ensuring compliance with ISO standards and regulatory requirements.

    This role is responsible for the following:

    • Employee relations
    • Recruitment and onboarding
    • HR policies and compliance
    • Benefits and compensation administration
    • Performance management
    • HR reporting and records management
    • General HR support

    As a key point of contact for employees, the HR Generalist fosters a positive, productive, and ISO-compliant work environment that aligns with the company’s values, quality objectives, and occupational health and safety standards. Additionally, the role involves documenting HR processes, maintaining accurate records for ISO audits, and continuously improving HR practices to support organizational excellence.

    Why Join Our Team?

    We value our team members and are committed to fostering your career aspirations. We offer:

    • Opportunities to work within leading international brands.
    • Ongoing training and support to continually grow your skills and abilities.
    • Strong career growth opportunities.
    • Employee recognition and reward program.
    • Future opportunities to transfer to other prestige clients.

    Responsibilities

    This role’s will have the following day-to-day duties:

    Employee Relations

    • Act as the primary point of contact for employee concerns, addressing grievances and conflicts in compliance with company policies and ISO standards.
    • Promote a positive workplace culture through employee engagement programs and open communication channels.
    • Conduct exit interviews and analyze turnover trends to improve retention strategies.
    • Ensure disciplinary actions are handled fairly, following company guidelines and labor laws.

    Recruitment and Onboarding

    • Oversee end-to-end recruitment, ensuring job descriptions, candidate screening, interviews, and selection processes align with ISO standards.
    • Conduct background checks and reference verifications before hiring.
    • Develop structured onboarding programs to ensure new employees integrate smoothly into the organization.
    • Maintain recruitment and onboarding records for audit purposes, in compliance with ISO documentation requirements.

    HR Policies and Compliance

    • Develop, implement, and regularly update HR policies and procedures in accordance with ISO 9001 (Quality Management System) or relevant ISO standards.
    • Ensure compliance with labor laws, workplace safety regulations, and ethical employment practices.
    • Conduct internal audits of HR processes to ensure adherence to company policies and ISO requirements.
    • Assist in preparing HR-related documents for ISO certification audits and external regulatory inspections.

    Benefits and Compensation Administration

    • Oversee benefits and compensation processing, ensuring accuracy and compliance with statutory requirements.
    • Manage employee benefits programs (health insurance, retirement plans, leave benefits, etc.), ensuring proper documentation and ISO compliance.
    • Conduct periodic salary benchmarking and job evaluations to maintain fair and competitive compensation structures.
    • Handle employee queries related to compensation and benefits while maintaining confidentiality.

    Performance Management

    • Implement and monitor performance appraisal systems, ensuring consistency and alignment with ISO standards and business objectives.
    • Coordinate performance review cycles, track key performance indicators (KPIs), and assist managers in setting performance improvement plans.
    • Support employee training and development programs to enhance skills, competency, and career growth.
    • Maintain records of performance reviews and training sessions as required for ISO audits.

    HR Reporting and Records Management

    • Maintain accurate and updated employee records, including contracts, appraisals, attendance, and disciplinary actions, in line with ISO documentation requirements.
    • Generate HR-related reports for management, including workforce analytics, absenteeism trends, and employee satisfaction surveys.
    • Ensure confidentiality and security of employee data, adhering to ISO standards for document control and information security.
    • Assist in continuous process improvement initiatives to enhance HR efficiency and compliance.

    General HR Support

    • Provide support in company-wide HR initiatives, including diversity and inclusion programs, wellness initiatives, and employee engagement activities.
    • Assist in workplace safety and health compliance, collaborating with the safety team to align HR policies.
    • Participate in ISO-related meetings, internal audits, and compliance training sessions.
    • Support HR leadership in strategic planning, policy revisions, and organizational development projects.

    Required Skills, Qualifications & Attributes

    To be successful in this role, the ideal applicant will possess the following attributes and qualifications:

    Education and Experience

    • Bachelor’s degree in human resources, business administration, psychology, or a related field
    • At least 3–5 years of experience in HR generalist roles, preferably in an ISO-certified company or a highly regulated industry
    • Experience in HR policy development, compliance, and internal audits is highly preferred
    • Familiarity with ISO standards related to HR processes (e.g., ISO 9001:2015 or ISO 14001:2015) is an advantage

    Technical & Compliance Knowledge

    • Strong knowledge of labor laws, regulatory compliance, and HR best practices.
    • Experience in ISO documentation, internal audits, and continuous improvement processes.
    • Proficiency in HRIS (Human Resource Information Systems) and Microsoft Office Suite (Excel, Word, PowerPoint).
    • Understanding of payroll processing, benefits administration, and performance management systems.

    Soft Skills & Abilities

    • Excellent interpersonal and communication skills to interact effectively with employees and management.
    • Strong problem-solving and conflict-resolution skills to handle employee concerns professionally.
    • Highly organized and detail-oriented, with the ability to maintain accurate records for ISO audits.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Commitment to continuous improvement, confidentiality, and ethical HR practices.

    Certifications (Preferred but Not Required):

    • HR certifications such as CHRA, CHRP, or a local equivalent
    • ISO training certifications in Quality Management Systems (ISO 9001:2015) or related

    Feel free to apply even if you don’t fully satisfy these requirements – we’ll be in touch to discuss whether you’re a good fit for either this position, or a similar role with Drake Business Services Asia.

    How to Apply

    If this role sounds like you, please click on the “Apply” button and submit your resume today!

    If you are not successful in this position, your details will be stored in our database. In the future, we may contact you for similar roles that align with your skillset and experience.

    About Drake Business Services Asia

    Drake Business Logistics is a leading Philippine-based managed services provider, offering complete outsourced management of non-core support functions to deliver measurable cost reductions and efficiency improvements.

    Working alongside our global partners in six countries across the Asia-Pacific region, we empower our clients to focus on their core business, reassured that their support services are in the hands of an industry expert.

  • Storekeeper (Cebu)

    • Be part of a high-performing team that supports mailroom functions across our reputable corporate clients.
    • Strengthen your expertise in document handling, filing, and coordination in a structured and professional work environment.
    • Ideal for fresh graduates and career shifters—gain valuable experience and exposure in a corporate setting.

    About the Role

    Drake Business Services Asia is a leading provider of Managed Services in the Philippines, enabling our clients to focus on what they do best.

    We’re looking for a Storekeeper for an IT company based in Cebu City to assist our client in Mailroom Operation.

    As a member of the operations team, you’ll be responsible in managing IT Assets, specifically handling delivery and pullout requests, handling asset inventory and reconciliation reports and monitoring asset disposal

    Why Join Our Team?

    We value our team members and are committed to fostering your career aspirations. We offer:

    • Opportunities to work within prestigious international brands.
    • Regular performance reviews.
    • Ongoing training and support.
    • Strong career development opportunities.
    • An employee reward and recognition program.

    Responsibilities

    In this role, you will be responsible for:

    • Supervision and monitoring of Asset movers.
    • Preparation of the storage room for IT asset returns based on tickets assigned.
    • Counter-checking of assets being returned from production for any damages before updating the necessary status.
    • Generation of the list of assets tagged inside the storage rooms.
    • Ad-hoc activities that will be assigned from time to time.

    Required Skills, Qualifications & Attributes

    To be successful in this role, you’ll need:

    • Bachelor’s degree in any field or at least one year of relevant experience for undergraduates.
    • Fresh graduates and career shifters are welcome to apply.
    • Demonstrates strong computer literacy and high-accuracy data encoding experience.
    • Strong attention to detail and a commitment to minimizing errors.
    • Excellent communication skills and professional demeanor.

    Even if you don’t meet every requirement, we welcome you to apply to discuss whether this role, or another opportunity, is the right fit for you.

    We’ll also be in touch for future opportunities that match your skills or experience if you’re not successful on this occasion.

    About Drake Business Services Asia

    Drake Business Services Asia empowers businesses in the Philippines to focus on what they do best. We manage, transform, and digitize time-consuming processes to improve efficiency, lower costs, and enhance quality.

    Working alongside our global partners across seven countries, we empower our clients to focus on their core business

  • Mailroom Staff/External Messenger | Cebu

    Country: Philippines

    City/Suburb: Cebu City

    Work Type: Permanent

    About the Role

    Drake Business Services Asia is a leading provider of managed services in the Philippines, helping our clients to focus on what they do best.

    We’re looking for a highly motivated Mailroom Staff/External Messenger for our Cebu hub. This person will be responsible for receiving, sorting, encoding and distributing all invoices. This person will also ensure that all invoices processed in the mailroom are recorded in the system.

    Why Join Our Team?

    We value our team members and are committed to fostering your career aspirations. We offer:

    • Opportunities to work within leading international brands
    • Ongoing training and support to continually grow your skills and abilities
    • Strong career growth opportunities
    • Employee recognition and reward program
    • Future opportunities to transfer to other prestige clients

    Responsibilities

    Your day-to-day duties will include the following:

    • Assign jobs from the system to the drivers in coordination with team leader/dispatcher
    • Ensure that all jobs are assigned within prescribed schedule (daily)
    • Receive checks and other pertinent documents related to collection
    • Sort and safekeep received checks and documents
    • Encoding – Accurately and efficiently record all checks received with details needed; confirm that entered data accurately aligns with original check and or/document
    • Perform administrative and office support activities for management
    • Check and file records and documents related to mailroom operations (log sheets, forms, reports, etc.)
    • Scan and photocopy hard copy documents (as needed)
    • Perform any other office tasks that management requires assistance with (e.g., sending emails)
    • Coordinate with client regarding mailroom transactions in the absence of account manager and team lead dispatcher
    • Respond to customer inquiries, requests and feedback in a timeline manner via email, phone or face-to-face
    • Prepare and submit validated reports in a timely manner (daily, weekly, and monthly)
    • Check errors and duplications and report any major errors or inconsistencies to account manager and/or team leader dispatcher
    • Submission of report logs of in-progress and/or completed work
    • Ensure standard operating policies, processes, procedures are strictly followed
    • Perform ad hoc activities that will be assigned from time to time
    • Complete special assignments as assigned by account manager

    Required Skills, Qualifications & Attributes

    To be successful in this role, the ideal applicant will possess the following attributes and qualifications:

    • Good verbal and written communication skills: Should be able to communicate effectively with colleagues, clients, and the management to avoid errors in providing information
    • Organizational skills: Should be efficient in sorting and encoding mails
    • Computer-savvy: Mailroom staff should be able to use mobile application technology
    • Detail-oriented
    • Adaptable and flexible
    • Cooperative
    • Multitasking: Can take on various tasks at the same time and complete without errors
    • Independence: Ability to plan and manage work with minor supervision
    • Ability to work under pressure. Should be able to handle the pressure that comes with the job. Ability to plan and manage work under time constraints

    Feel free to apply even if you don’t fully satisfy these requirements – we’ll be in touch to discuss whether you’re a good fit for either this position, or a similar role with Drake Business Services Asia.

    How to Apply

    If this role sounds like you, please click on the “Apply” button and submit your resume today!

    If you are not successful in this position, your details will be stored in our database. In the future, we may contact you for similar roles that align with your skillset and experience.

    About Drake Business Services Asia

    Drake Business Logistics is a leading Philippine-based managed services provider, offering complete outsourced management of non-core support functions to deliver measurable cost reductions and efficiency improvements.

    Working alongside our global partners in six countries across the Asia-Pacific region, we empower our clients to focus on their core business, reassured that their support services are in the hands of an industry expert.

  • HR Training and Engagement Officer

    Country: Philippines

    State/Territory: Makati

    Work Type: Full time

    About the Role

    Drake Business Services Asia is a leading provider of managed services in the Philippines, helping our clients to focus on what they do best.

    We’re looking for a highly motivated Training and Engagement Officer who will be responsible for designing, developing and delivering training and engagement programs to employees in the organization. Additionally, this role will also take the lead on evaluating both the employees, the training programs and engagement activities to ensure their effectiveness.

    Why Join Our Team?

    We value our team members and are committed to fostering your career aspirations. We offer:

    • Opportunities to work within leading international brands.
    • Ongoing training and support to continually grow your skills and abilities.
    • Strong career growth opportunities.
    • Employee recognition and reward program.
    • Future opportunities to transfer to other prestige clients.

    Responsibilities

    This role’s will have the following day-to-day duties:

    • Design and develop training programs for employees.
    • Deliver training programs to employees.
    • Ensure that training programs are effective.
    • Evaluate employees before and after training to determine the effectiveness of the training program.
    • Collate and analyze employee feedback for use in evaluating the effectiveness of training programs.
    • Ensure that training programs and materials are up-to-date and relevant to the organization’s needs.
    • Ensure that all employees receive the appropriate training required to carry out their roles effectively.
    • Provide coaching to employees who require further assistance with their roles.
    • Develop training programs for managers on leadership practices that enhance employee engagement.
    • Implement and oversee mentorship and peer recognition programs.
    • Coordinate with managers and employees on improving employee satisfaction.
    • Establish and maintain an open-door policy for employees to communicate with management.
    • Monitor and report on engagement metrics and making recommendations for improvement.
    • Facilitate and conduct employee engagement programs for employees
    • Collaborate with operations and marketing department for engagement activities and brainstorming.

    Required Skills, Qualifications & Attributes

    To be successful in this role, the ideal applicant will possess the following attributes and qualifications:

    • Bachelor’s degree in education, human resource management or related field
    • Experience in designing and delivering training programs
    • Expert in employee engagement programs
    • Strong interpersonal skills to be able to deal with employees at all levels and from diverse backgrounds
    • Effective communication skills
    • Strong analytical skills to evaluate the effectiveness of training programs
    • Ability to work in a team and ability to work independently
    • Ability to multitask and meet deadlines
    • 3-5 years’ experience in relevant field
    • Willing to work onsite – Makati office

    Feel free to apply even if you don’t fully satisfy these requirements – we’ll be in touch to discuss whether you’re a good fit for either this position, or a similar role with Drake Business Services Asia.

    How to Apply

    If this role sounds like you, please click on the “Apply” button and submit your resume today!

    If you are not successful in this position, your details will be stored in our database. In the future, we may contact you for similar roles that align with your skillset and experience.

    About Drake Business Services Asia

    Drake Business Logistics is a leading Philippine-based managed services provider, offering complete outsourced management of non-core support functions to deliver measurable cost reductions and efficiency improvements.

    Working alongside our global partners in six countries across the Asia-Pacific region, we empower our clients to focus on their core business, reassured that their support services are in the hands of an industry expert.

  • External Messenger/Asset Mover | Metro Manila

    Country: Philippines

    City/Suburb: Metro Manila

    Work Type: Permanent

    About the Role

    Drake Business Services Asia is a leading provider of managed services in the Philippines, helping our clients to focus on what they do best.

    We’re looking for a highly motivated External Messenger/Asset Mover who can pick up and deliver mail packages and handle transactions with bank and government institutions as well as support the movement of assets in the operations following the standard operating policies, processes, and procedures of the company.

    Why Join Our Team?

    We value our team members and are committed to fostering your career aspirations. We offer:

    • Opportunities to work within leading international brands.
    • Ongoing training and support to continually grow your skills and abilities.
    • Strong career growth opportunities.
    • Employee recognition and reward program.
    • Future opportunities to transfer to other prestige clients.

    Required Skills, Qualifications & Attributes

    To be successful in this role, the ideal applicant will possess the following attributes and qualifications:

    • At least college level, vocational diploma or short course certificate in any field
    • Good verbal and written communication skills: Should be able to communicate effectively with colleagues, clients and the management to avoid errors in providing information
    • Good planning and time management skills: Should be able to plan and execute schedule and routes that will promote job efficiency and service delivery
    • Geographical knowledge: Familiar with important streets and/or buildings withing the covered area
    • Tech-savvy: Able to use mapping applications, mailroom applications and MS Offices
    • Ability to work under pressure: Should be able to handle the pressure that comes with the job
    • Ability to plan and manage work under time constraints.
    • Must have a Philippine professional driver’s license and own motorcycle

    Responsibilities

    Your day-to-day duties will include:

    • Perform mailroom activities at the client’s premises in an area provided by the client.
    • Collection, sorting and distribution of mail and documents
    • Delivery and pick-up of mails/parcels in timely and secure manner
    • Ensure that all transmittal forms are submitted to team lead dispatcher/client
    • Input and job closing of all transactions in established forms and in the system.
    • Coordinate with client regarding all mailroom transactions
    • Respond to client inquiries, requests, and feedback in a timely manner via email, phone or face-to-face.
    • Standard operating policies, processes, procedures are strictly followed.
    • Perform ad-hoc activities that will be assigned from time to time.
    • Complete special assignment as assigned by team lead, mailroom supervisor, account manager and/or DBSA management.
    • Move and transport assets, equipment, and materials from one location to another or
      within the facility
    • Ensure items are properly packed and handled with care during transfer to avoid damage
    • Maintain accurate records of assets being moved, ensuring that inventory lists are updated before and after each relocation
    • Collaborate with inventory or logistics team to verify and track asset movements
    • Coordinate with account lead and other team members on scheduled movements or transfer
    • Report any issues, damages, or discrepancies during asset relocation process
    • Adhere to safety protocols and guidelines to ensure the well-being of oneself and
      others during asset movements
    • Follow established procedures and guidelines for the handling and transportation of specific types of assets

    Feel free to apply even if you don’t fully satisfy these requirements – we’ll be in touch to discuss whether you’re a good fit for either this position, or a similar role with Drake Business Services Asia.

    How to Apply

    If this role sounds like you, please click on the “Apply” button and submit your resume today!

    If you are not successful in this position, your details will be stored in our database. In the future, we may contact you for similar roles that align with your skillset and experience.

    About Drake Business Services Asia

    Drake Business Logistics is a leading Philippine-based managed services provider, offering complete outsourced management of non-core support functions to deliver measurable cost reductions and efficiency improvements.

    Working alongside our global partners in six countries across the Asia-Pacific region, we empower our clients to focus on their core business, reassured that their support services are in the hands of an industry expert.

  • Internal/Foot Messenger

    Country: Philippines

    State/Territory: Cubao and Mandaluyong

    Work Type: Permanent

    About the Role

    Drake Business Services Asia is a leading provider of managed services in the Philippines, helping our clients to focus on what they do best.

    We’re looking for a highly motivated Internal/Foot Messenger who will facilitate the delivery and pickup of official and business-related mail/items to and from mailroom, clients, and customers. This role may also handle government, bank, registered and notarial transactions.

    Why Join Our Team?

    We value our team members and are committed to fostering your career aspirations. We offer:

    • Opportunities to work within leading international brands.
    • Ongoing training and support to continually grow your skills and abilities.
    • Strong career growth opportunities.
    • Employee recognition and reward program.
    • Future opportunities to transfer to other prestige clients.

    Responsibilities

    Your day-to-day duties will include:

    • Perform tasks and activities based on established and agreed Standard Operating Procedure and Process.
    • Pick up and deliver mail/items to and from mailroom and clients
    • Validate before collecting, sorting, and distributing mail/items from and to mailroom. Ensure that all mail/items and related documents collected, sorted, and distributed are accurate, complete, and facilitated in a timely manner
    • Facilitate all mailroom transactions in an accurate and complete manner, and in accordance to determined cut-off times and turnaround times
    • Ensure that all mail/items and related documents are always safe and secure
    • Ensure that all transmittal forms, proof of deliveries and supporting documents are fully signed with complete details and acknowledged by the recipient
    • Endorse all transmittal forms, proof of deliveries and supporting documents to mailroom or client before end of shift
    • Secure proof of delivery and complete job closing before end of shift
    • File all pertinent documents properly

    Required Skills, Qualifications & Attributes

    To be successful in this role, the ideal applicant will possess the following attributes and qualifications:

    • At least college level, vocational diploma or short course certificate in any field
    • Good verbal and written communication skills: Should be able to communicate effectively with colleagues, clients and the management to avoid errors in providing information
    • Good planning and time management skills: Should be able to plan and execute schedule and routes that will promote job efficiency and service delivery
    • Good Geographical knowledge: Familiar with important streets and/or buildings withing the covered area
    • Detail-oriented
    • Physically fit and able to lift average-sized boxes
    • Tech-savvy: Able to use mapping applications, mailroom applications and MS Office
    • Ability to work under pressure: Should be able to handle the pressure that comes with the job. Ability to plan and manage work under time constraints
    • Professional Driver’s License (Restriction 1, 2, 3)

    How to Apply

    If this role sounds like you, please click on the “Apply” button and submit your resume today!

    Feel free to apply even if you don’t fully satisfy these requirements – we’ll be in touch to discuss whether you’re a good fit for either this position, or a similar role with Drake Business Services Asia.

    If you are not successful in this position, your details will be stored in our database. In the future, we may contact you for similar roles that align with your skillset and experience.

    About Drake Business Services Asia

    Drake Business Logistics is a leading Philippine-based managed services provider, offering complete outsourced management of non-core support functions to deliver measurable cost reductions and efficiency improvements.

    Working alongside our global partners in six countries across the Asia-Pacific region, we empower our clients to focus on their core business, reassured that their support services are in the hands of an industry expert.

  • Logistics Associate | Project-Based

    Country: Philippines

    State/Territory: Metro Manila

    Work Type: Project-Based (For Pooling Only)

    About the Role

    Drake Business Services Asia is a leading provider of managed services in the Philippines, helping our clients to focus on what they do best.

    We’re looking for a highly motivated Logistics Associate (Project-Based) to oversee day-to-day courier services and ensure that the processing of client requests are done in accordance to company policies and service level agreements.

    Why Join Our Team?

    We value our team members and are committed to fostering your career aspirations. We offer:

    • Opportunities to work within leading international brands.
    • Ongoing training and support to continually grow your skills and abilities.
    • Strong career growth opportunities.
    • Employee recognition and reward program.
    • Future opportunities to transfer to other prestige clients.

    Responsibilities

    Your day-to-day duties will include:

    • Ensuring accurate booking of courier documents and parcels bound to international/local destinations
    • Ensuring pick-up of local/international courier documents and parcels from identified pick-up locations by clients during the requested time window
    • Ensuring turn-around time (TAT) for pick-up in remote locations
    • Ensuring turn-around time (TAT) for delivery of documents
    • Facilitating special/bulk pick-up/shipment requests with complete pick-up/destination details and proper costing
    • Recording and consolidating transmittals of incoming and outgoing shipments from clients
    • Providing weekly tracking and status report to clients
    • Validating supplier transmittal invoices and generating cash/check request for payment
    • Preparing costing reports for clients
    • Attending to client inquiries and any concerns within 24 hours upon receipt of the email
    • Reporting any damaged/lost mail within 24 hours and provides incident report within 48 hours

    Required Skills, Qualifications & Attributes

    To be successful in this role, the ideal applicant will possess the following attributes and qualifications:

    • Bachelor’s degree, preferably in supply chain management
    • Good verbal and written communication skills: Should be able to communicate effectively with colleagues, clients and the management to avoid errors in providing information
    • Computer-savvy: Have good experience with using MS Office
    • Multitasking: Can take on various tasks at the same time
    • Detail-oriented
    • Adaptable and flexible
    • Independence: Ability to plan and manage work with minor supervision
    • Cooperative
    • Ability to work under pressure: Should be able to handle the pressure that comes with the job. Ability to plan and manage work under time constraints

    Feel free to apply even if you don’t fully satisfy these requirements – we’ll be in touch to discuss whether you’re a good fit for either this position, or a similar role with Drake Business Services Asia.

    How to Apply

    If this role sounds like you, please click on the “Apply” button and submit your resume today!

    If you are not successful in this position, your details will be stored in our database. In the future, we may contact you for similar roles that align with your skillset and experience.

    About Drake Business Services Asia

    Drake Business Logistics is a leading Philippine-based managed services provider, offering complete outsourced management of non-core support functions to deliver measurable cost reductions and efficiency improvements.

    Working alongside our global partners in six countries across the Asia-Pacific region, we empower our clients to focus on their core business, reassured that their support services are in the hands of an industry expert.

  • Telecollector | Alabang

    About the Role

    Drake Business Services Asia is a leading provider of managed services in the Philippines, helping our clients to focus on what they do best.

    We’re looking for a highly motivated Telecollector to support our business unit in the collection process. This person is responsible for initiating calls with customers by phone, email or messaging to collect payments and settle accounts. This role will follow up on delinquent accounts and update and maintain accurate records on the database.

    Why Join Our Team?

    We value our team members and are committed to fostering your career aspirations. We offer:

    • Opportunities to work within leading international brands.
    • Ongoing training and support to continually grow your skills and abilities.
    • Strong career growth opportunities.
    • Employee recognition and reward program.
    • Future opportunities to transfer to other prestige clients.

    Responsibilities

    Your day-to-day duties will include the following:

    • Call clients for follow-up payments and update and maintain accurate records in the database
    • Send out payment for validation.
    • ACB monitoring, including the updating of unsettled payments per billing invoice and processing for approval of PO
    • Prepare supporting attachment and documents and process requests related to invoices and collection
    • Issue official receipts, and monitor the status and dispatch of official receipts as needed

    Required Skills, Qualifications & Attributes

    To be successful in this role, the ideal applicant will possess the following attributes and qualifications:

    • At least college level or vocational diploma or short course certificate related to finance, accounting, economics or related field
    • With at least 2 years’ experience in credit, finance/accounting or related field
    • Good verbal and written communication skills: Should be able to communicate effectively with colleagues, clients and the management to avoid errors in providing information
    • Good planning and time-management skills: Able to arrange work schedule and activities in such a way that will promote job efficiency
    • Detail-oriented
    • Tech-savvy: Experienced in using MS Office and mailroom applications
    • Multitasking: Can take on various tasks at the same time
    • Ability to work under pressure: Should be able to handle the pressure that comes with the job. Ability to plan and manage work under time constraints.

    Interested in this role? Send us your CV today!

  • Storekeeper

    About the Role

    Drake Business Services Asia is a leading provider of managed services in the Philippines, helping our clients to focus on what they do best.

    We’re looking for a highly motivated Storekeeper who will be responsible for managing IT assets, specifically handling delivery and pullout requests, handling asset inventory and reconciliation reports and monitoring asset disposal. This person will also be responsible for the supervision and monitoring of asset movers, communicating company and client goals, deadlines, and safety practices to the team. This person will provide help to management and keep management updated on team performance, as well as communicate concerns and policies among management and team members.

    Why Join Our Team?

    We value our team members and are committed to fostering your career aspirations. We offer:

    • Opportunities to work within leading international brands
    • Ongoing training and support to continually grow your skills and abilities
    • Strong career growth opportunities
    • Employee recognition and reward program
    • Future opportunities to transfer to other prestige clients

    Required Skills, Qualifications & Attributes

    To be successful in this role, the ideal applicant will possess the following attributes and qualifications:

    Qualifications:

    • Bachelor’s degree in any field, preferably in supply chain management
    • At least 1 year of experience in inventory management, warehousing or logistic operations
    • Knowledgeable in inventory control and management
    • Good written and verbal communication skills: Should be able to communicate effectively with colleagues, clients, and the management to avoid errors in providing information
    • Experienced in using MS Offices and inventory system
    • Strong analytical and planning skills
    • Multitasking: Can take on various tasks at the same time
    • Independence: Ability to plan and manage work with minor supervision
    • Ability to work under pressure: Should be able to handle the pressure that comes with the job. Ability to plan and manage work under time constraints

    Responsibilities

    Your day-to-day duties will include the following:

    • Ticket handling
    • Inventory handling
    • IT asset vendor deliveries
    • IT asset disposal
    • Audit
    • Implement DBSA attendance policy strictly. Monitor staff attendance and coordinate with account manager for reliever deployment
    • Consolidate report for submission to operations manager/client
    • Ensure that all records, files, and documents related to operations are kept in a secure manner
    • Consolidate, validate and submit DTR, overtime and the like to DBSA head office
    • Client management and customer service – Initial discussion of issues and incident raised by client to be reported to operations manager; coordinate with client regarding all transactions; respond to customer inquiries, requests, and feedback in a timely manner via email, phone or face to face
    • Process improvement – Propose process improvement based on observation to be reviewed and approved by DBSA management
    • Reporting – Prepare and submit validated reports in a timely manner
    • Compliance – Ensure standard operating policies, processes, procedures are strictly followed
    • Perform ad-hoc activities that will be assigned from time to time
    • Complete special assignment as assigned by operations manager

    Interested in the role? Apply today!